--- title: Welcome to the heart of Melbourne description: Showpony, Clarity, ideas, advertising image: http://www.showpony.com.au/hubfs/Blog_Images/HosierLane.jpg --- - [Work](https://www.showpony.com.au/work) - [Capabilities](https://www.showpony.com.au/capabilities) - [About](https://www.showpony.com.au/about) - [News](https://www.showpony.com.au/news) - [Contact](https://www.showpony.com.au/contact) - [Work](https://www.showpony.com.au/work) - [Capabilities](https://www.showpony.com.au/capabilities) - [About](https://www.showpony.com.au/about) - [News](https://www.showpony.com.au/news) - [Contact](https://www.showpony.com.au/contact) # Welcome to the heart of Melbourne ---   If you can't find us on Swanston Street anymore, it's because we've moved...and our new neighbourhood goes okay. We have Supernormal down one street, Movida down the other and just up the road a bit is Chin Chin, Cumulus and Coda.  All of them are great eateries but I'm starting to notice something that really impresses me. It's the effort they make to remember customers, some even by name. Yak, the Italian Kitchen and Bar on the corner of Flinders Lane and Russel are superstars at this. Day one in the new office and I bought a coffee - very good coffee too by the way - and was asked for my name for the order. There's 20 people in there waiting for coffee so it's no surprise that they needed a system for managing whose machiatto is whos, and names are certainly friendlier than giving everyone a number. But what impressed me so much was that the next day when I went back I was greeted by name. Seriously, that's impressive. Everyone knows first impressions are really important in business. Sometimes it's an introduction at a function, sometimes it's our website and sometimes it's a retail or office environment. All of these first encounters make up part of our customer expereince and therefore part of our brand, but doing one thing brilliantly is often enough to get people talking about you. Whether it's the standard of your customer service, your staff profile copy on your website(!) or the chocolates you leave on the passenger seat of the car you've just serviced. Doing something that stands out goes a long way to enhancing brand. By the way, feel free to check out the new digs, we'll order in a coffee from our friends at Yak. --- ###### [WHITE RIBBON ACCREDITATION](https://www.showpony.com.au/news/white-ribbon-accreditation) [![](https://www.showpony.com.au/hubfs/images13.jpg) WHITE RIBBON ACCREDITATION October 27, 2024](https://www.showpony.com.au/news/white-ribbon-accreditation) [Showpony has gained White Ribbon accreditation.](https://www.showpony.com.au/news/white-ribbon-accreditation)[Read More](https://www.showpony.com.au/news/white-ribbon-accreditation) ###### [AADC AWARDS](https://www.showpony.com.au/news/aadc-awards) [![](https://www.showpony.com.au/hubfs/aadc-awards-2x.jpg) AADC AWARDS October 27, 2024](https://www.showpony.com.au/news/aadc-awards) [South Australian creative community rallies for sold-out 47th Annual AADC Awards, honouring local excellence and emerging talent.](https://www.showpony.com.au/news/aadc-awards)[Read More](https://www.showpony.com.au/news/aadc-awards) ###### [A Year in Tasmania](https://www.showpony.com.au/news/a-year-in-tasmania) [![](https://www.showpony.com.au/hubfs/SP_BRAND_TEMPLATE_EDM_AUG24_V1.jpg) A Year in Tasmania August 28, 2024](https://www.showpony.com.au/news/a-year-in-tasmania) [WE CAME DOWN FOR ADVERTISING…AND FOOD…AND WHISKY…](https://www.showpony.com.au/news/a-year-in-tasmania)[Read More](https://www.showpony.com.au/news/a-year-in-tasmania) ###### [National campaign to prevent vet suicide via Showpony](https://www.showpony.com.au/news/national-campaign-to-prevent-vet-suicide-via-showpony) [![](https://www.showpony.com.au/hubfs/sophies-legacy.jpeg) National campaign to prevent vet suicide via Showpony August 8, 2024](https://www.showpony.com.au/news/national-campaign-to-prevent-vet-suicide-via-showpony) [Veterinarians are four times more likely to die by suicide than the average person. Sophie Putland was one of them. Sophie's Legacy – founded by her parents, Kate and Gar...](https://www.showpony.com.au/news/national-campaign-to-prevent-vet-suicide-via-showpony)[Read More](https://www.showpony.com.au/news/national-campaign-to-prevent-vet-suicide-via-showpony) ###### [Showpony Goes Full Service In Joint Venture With Mel Roberts Of The Ad Room](https://www.showpony.com.au/news/showpony-goes-full-service-in-joint-venture-with-mel-roberts-of-the-ad-room) [![](https://www.showpony.com.au/hubfs/showpony_images_jmp2.jpg) Showpony Goes Full Service In Joint Venture With Mel Roberts Of The Ad Room April 23, 2024](https://www.showpony.com.au/news/showpony-goes-full-service-in-joint-venture-with-mel-roberts-of-the-ad-room) [The jury is out, full service is in. A joint venture between The Ad Room’s Melissa Roberts (above centre) and independent creative group Showpony, has created a full serv...](https://www.showpony.com.au/news/showpony-goes-full-service-in-joint-venture-with-mel-roberts-of-the-ad-room)[Read More](https://www.showpony.com.au/news/showpony-goes-full-service-in-joint-venture-with-mel-roberts-of-the-ad-room) ###### [Cb Q&a With Showpony Managing Director Jamie Scott + Executive Creative Director Parris Mesidis](https://www.showpony.com.au/news/cb-qa-with-showpony-managing-director-jamie-scott-executive-creative-director-parris-mesidis) [![](https://www.showpony.com.au/hubfs/b000010_BW.jpg) Cb Q&a With Showpony Managing Director Jamie Scott + Executive Creative Director Parris Mesidis April 23, 2024](https://www.showpony.com.au/news/cb-qa-with-showpony-managing-director-jamie-scott-executive-creative-director-parris-mesidis) [Earlier this year Showpony was named Campaign Brief #4 Small Agency of the Year. Here CB sits down with Showpony Advertising’s managing director Jamie Scott and executive...](https://www.showpony.com.au/news/cb-qa-with-showpony-managing-director-jamie-scott-executive-creative-director-parris-mesidis)[Read More](https://www.showpony.com.au/news/cb-qa-with-showpony-managing-director-jamie-scott-executive-creative-director-parris-mesidis) ###### [Back to the top](https://www.showpony.com.au/news/theheartofmelbourne#scroll-top) [Instagram](https://www.instagram.com/showponyadvertising/?hl=en) [LinkedIn](https://au.linkedin.com/company/showpony-advertising) MELBOURNE L 2, 145 Russell Street Melbourne, VIC 3000 03 9988 2293 [melbourne@showpony.com.au](mailto:melbourne@showpony.com.au) HOBART L 2, Suite 2, 7-9 Franklin Wharf Hobart, TAS 7000 03 6142 3048 [hobart@showpony.com.au](mailto:hobart@showpony.com.au) ADELAIDE L 1, 174 Pulteney Street Adelaide, SA 5000 08 8225 9700 [adelaide@showpony.com.au](mailto:adelaide@showpony.com.au)